Effective Date: 14 June 2026
Last Updated: 14 June 2026

At Bablu Cyber Cafe, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which refunds and cancellations may be requested for services purchased through our website or office.

By using our services, you agree to the terms outlined below.

1. Nature of Services

Bablu Cyber Cafe provides digital assistance and facilitation services, including but not limited to:

• Driving Licence Services

• Learner Licence Applications

• Licence Renewal and Corrections

• Heavy Vehicle Licence Assistance

• CSC Services

• PAN Card Services

• Passport Assistance

• Ticket Booking Services

• Online Form Filling Services

• Document Services

• Other Digital and Government Service Assistance

Many of these services involve government portals, third-party platforms, and manual processing. Therefore, refund eligibility may vary depending on the stage of service completion.

2. Cancellation Policy

Before Service Processing Begins

Customers may request cancellation before service processing has started.

If approved:

• Service charges may be refunded after deducting applicable administrative charges.

• Any government fees, portal charges, taxes, or third-party charges already paid are non-refundable.

After Service Processing Begins

Once any of the following activities have been performed:

• Form submission

• Application processing

• Appointment booking

• Document verification

• Government portal submission

• CSC service initiation

• Ticket booking

• Any service-related processing

the service shall be considered initiated and cancellation requests may not be accepted.

3. Refund Eligibility

Refunds may be considered only under the following circumstances:

Eligible Cases

• Duplicate payment made by the customer.

• Payment successfully received but service could not be initiated due to technical reasons attributable to Bablu Cyber Cafe.

• Incorrect amount charged due to a system or billing error.

• Service unavailable after payment and processing has not started.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Service processing has already started.

• Government fees have been paid.

• Application has been submitted.

• Appointment has been booked.

• Customer provides incorrect information or documents.

• Application is rejected by a government department or authority.

• Delay occurs due to government portals or third-party service providers.

• Customer changes their mind after service initiation.

• Ticket bookings already confirmed.

• Services already completed or substantially delivered.

5. Government Fees and Third-Party Charges

Government fees, taxes, portal charges, convenience fees, ticket booking charges, and third-party service charges are strictly non-refundable unless specifically refunded by the concerned authority.

Bablu Cyber Cafe has no control over such refunds.

6. Refund Processing Time

If a refund request is approved:

• Refunds will be processed within 7 to 10 business days.

• Refunds will be issued through the original payment method wherever possible.

• Processing times may vary depending on banks and payment gateway providers.

7. Failed Transactions

If payment is deducted but the service request is not successfully created due to a technical issue:

• Please contact us with payment details.

• After verification, the payment will either be refunded or adjusted against the requested service.

8. How to Request a Refund

To request a refund, please contact us with:

• Full Name

• Registered Mobile Number

• Payment Date

• Transaction ID

• Service Details

• Reason for Refund Request

Our team will review the request and respond within a reasonable timeframe.

9. Right to Refuse Refunds

Bablu Cyber Cafe reserves the right to reject refund requests that do not meet the conditions outlined in this policy.

All refund decisions shall be made after verification of service records and transaction details.

10. Changes to This Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time.

Any changes will be published on this page with the updated effective date.

11. Contact Information

For refund or cancellation-related inquiries, please contact:

Bablu Cyber Cafe

📍 Address: Agamkuan More, Opposite Traffic Police Chowki, Fatuha Marg, Badi Pahari, Patna – 800007, Bihar, India

📧 Email: contact@bablucybercafe.in

📞 Phone: +91 80922 34004

Business Information

Business Name: Bablu Cyber Cafe
Proprietor: Bablu Kumar Sah
Business Type: Sole Proprietorship
Udyam Registration Number: UDYAM-BR-35-0033350

By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.